Privacy Policy

Hausbound (“we,” “us”) helps you plan and track home renovation projects. This policy explains what information we collect, why, where it goes, and the choices you have. The short version: your data exists to run your projects — we don't sell it, and we don't use the contents of your emails or photos for anything except the features you asked for.

Information you give us

• Account: your name, email address, and password (stored only as a secure hash — we never see or store the plain password). If you turn on two-factor authentication, we also store the setup key and backup codes needed to verify your sign-in codes.
• Home & project data: home nickname, move-in date, rooms and features you describe, project plans, checklists, item prices and order details, budgets, room measurements, paint colors, to-dos, and notes.
• Forwarded emails: when you forward an order confirmation to your personal Hausbound Mailbox address (or set up auto-forwarding), we store the email and parse it to update your checklist — order status, tracking numbers, delivery estimates, retailer names. Email contents are used only for this feature. We never send tracking pixels in the emails we send you.
• Photos & documents: inspiration photos, receipts, inspection photos, and documents you upload or capture. Depending on your plan, photos are stored in our cloud storage or kept on your device.
• Professional contacts: contractor and vendor details you choose to keep on file.

Information collected automatically

• Usage events: basic product analytics (e.g. that a feature was used) tied to your account, used to improve the product. We do not use third-party advertising analytics on your project data.
• Crash reports: if the app crashes, a diagnostic report (device model, OS version, stack trace) is sent to Sentry so we can fix it.
• Advertising:the app does not currently display third-party ads. If advertising is introduced on the free tier in a future update, it may use Google AdMob subject to your device's ad-tracking settings, and paid plans would remain ad-free; we will update this policy before any such change.
• Retailer link clicks: some retailer links are affiliate links (see our affiliate disclosure). When you click one, we log the click with an anonymous identifier, the retailer, and the search term — never your name or email — and the retailer's affiliate network sets its own cookie in your browser to attribute the purchase. We do not share your project data with retailers or networks.

Where your data goes (service providers)

We use a small set of processors to run Hausbound. Each receives only what it needs:

• Supabase — database and file storage (projects, photos, documents).
• Vercel — application hosting.
• Mailgun — receives email you forward to your Hausbound Mailbox and delivers the transactional email we send you (password resets, setup guides).
• Sentry — crash and error reports.
• Google AdMob — ads in the free mobile app.
• Apple App Store / Google Play — process all purchases. We receive purchase receipts to unlock features; we never see your card details.
• Shipping carriers — tracking numbers from your orders are checked against carrier tracking services to update delivery status.

We do not sell your personal information, and we do not share it with anyone for their own marketing.

Sharing you control

If you invite a co-homeowner or contractor to a project, they can see the project data that the collaboration feature grants them (checklists, dates, notes, photos on that project). Revoking a collaborator ends their access.

Professional profiles & reviews

• When you save a professional contact or invite a professional to a project, we may assemble a provisional professional profile from the information you entered (name, business name, email address, and professional category). Provisional profiles are internal records that power our Professionals features — they are never publicly visible.
• Professionals can claim their profile in the app using a verified email that matches the profile, then correct their information or unpublish their page at any time. Professionals can also claim, correct, or remove their profile by contacting customersupport@hausbound.com.
• A professional's page appears publicly only after they claim the profile and choose to publish it. Profiles that were never published are not publicly visible.
• Published pages show only content the claimed professional provided, plus reviews written by homeowners who worked with them on a verified project. Reviews appear publicly only with the reviewer's consent, labeled with a generic project type (e.g. “Kitchen renovation”) — never your project's name or address.
• Reviews are moderated, and professionals can respond publicly to a review or report it for moderation.

Retention & deletion

• Your data is kept while your account is active so your home's record stays useful across projects.
• You can delete individual items — photos, documents, imports, projects — at any time in the app.
• You can request full account deletion in Settings → Account (or by emailing us). Deletion removes your account and associated data from our production systems; residual copies in encrypted backups age out on a rolling basis.

Security

Data is encrypted in transit (TLS) and at rest with our providers. Passwords are hashed. Database access is protected by row-level security, and optional two-factor authentication is available on every account.

Your rights

Depending on where you live, you may have rights to access, correct, export, or delete your personal information. You can exercise most of these directly in the app (checklist CSV export, account deletion), or email us and we'll help: customersupport@hausbound.com.

Children

Hausbound is not directed at children under 13, and we don't knowingly collect personal information from them.

Changes to this policy

If we make material changes, we'll update this page and the date above, and for significant changes we'll notify you in the app or by email.

Contact

Questions about privacy or your data: customersupport@hausbound.com. See also our support page.