Customer support

Use “Forgot password?” on the sign-in page and we'll email you a reset link (it expires after one hour). If you signed up with Sign in with Apple or Google, use that same button to sign back in. Two-factor codes can be sent to your email if you don't have your authenticator app handy.

Forwarded order confirmations usually appear in Import Activity within a minute. The most common cause of a missing import is a typo in your Hausbound Mailbox address — copy it fresh from Settings → Import and check the “To” field. Nothing you forward is ever lost: even emails we can't parse are kept in Import Activity, where you can file them by hand.

In the app, go to Settings → Import → “Open the setup guide.” It walks you through your specific email provider (Gmail, Outlook, iCloud, Yahoo, AOL) step by step, including creating a filter so order confirmations forward themselves.

Hausbound offers Hausbound Unlimited (a one-time unlock: unlimited projects, all 10 room templates, and CSV export) and two subscriptions — Hausbound Home (your home's permanent record: warranties, alerts, and archival) and Hausbound Home+ (adds co-homeowner and contractor collaboration). Purchases made in the iOS or Android app are billed and managed through your App Store or Google Play account — to cancel or request a refund for an app-store purchase, use your store's subscription settings. Purchases made on the web are managed in Settings → Subscription.

Yes. We never see your inbox — we only receive the individual emails you choose to forward to your private Hausbound Mailbox. We pull out the order details and store the receipt in your account, for you. We never sell it, share it, or send you marketing from it.

Go to Settings → Account → Delete account. Your account and all associated data are permanently removed after a 30-day grace period (in case you change your mind). You can also email us and we'll handle it for you.